NERC - Notice history

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Jan 2026

NERC COLDFRONT - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Jan 2026

NERC ACADEMIC (EDU) OPENSHIFT CLUSTER - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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NETWORKING - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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STORAGE - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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100% - uptime

NERC WEBSITE - Operational

100% - uptime
Nov 2025 · 99.79%Dec · 99.95%Jan 2026 · 100.0%

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NERC DOCUMENTATION WEBSITE - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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NERC TICKETING SYSTEM - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Jan 2026

Notice history

Jan 2026

Upcoming NERC system maintenance and upgrade - Tuesday, Jan 13, 2026 8:00 AM - 12:00 PM
  • Completed
    January 13, 2026 at 4:02 PM
    Completed
    January 13, 2026 at 4:02 PM
    Maintenance has completed successfully.
  • In progress
    January 13, 2026 at 1:00 PM
    In progress
    January 13, 2026 at 1:00 PM
    Maintenance is now in progress
  • Planned
    January 13, 2026 at 1:00 PM
    Planned
    January 13, 2026 at 1:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, January 13, 2026 8:00 AM - 12:00 PM.


    GENERAL MAINTENANCE

    - We are upgrading NERC’s ColdFront Plugin to the latest version.

    - We will be adding 8 H100 GPUs on the NERC OpenShift Production cluster.

    - We will be adding more NESE Storage Pools to increase the current storage quota.

    NOTICES

    - This upgrade will cause some outages to the NERC’s ColdFront service.

    - The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Unable to Access NERC OpenStack Object Storage (Console/API) or Modify Storage Quota via ColdFront
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are continuing to work on a fix for this incident. We have informed users who are hosting large amount of fragmented objects and begin cleaning up some.

  • Investigating
    Investigating
    We are currently investigating this incident.

Dec 2025

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

Upcoming NERC system maintenance and upgrade - Tuesday, Dec 9, 2025 8:00 AM - 12:00 PM
  • Completed
    December 09, 2025 at 4:55 PM
    Completed
    December 09, 2025 at 4:55 PM
    Maintenance has completed successfully.
  • Update
    December 09, 2025 at 4:43 PM
    Update
    December 09, 2025 at 4:43 PM

    The openstack SSL certificates are updated Successfully.

  • Update
    December 09, 2025 at 2:47 PM
    Update
    December 09, 2025 at 2:47 PM

    The openstack SSL certificates being updated. This may cause partial outage of OSP services for brief moments during this maintenance period.

  • In progress
    December 09, 2025 at 1:00 PM
    In progress
    December 09, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    December 09, 2025 at 1:00 PM
    Planned
    December 09, 2025 at 1:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, December 9, 2025 8:00 AM - 12:00 PM.


    GENERAL MAINTENANCE

    - We are upgrading NERC’s ColdFront deployment to the latest version, which will allow users to view a Daily Invoice display in ColdFront and receive threshold budget notification emails.

    - We will also validate all current project allocations to ensure each namespace meets the minimum LimitRange requirements.

    NOTICES

    - This upgrade will cause some outages to the NERC’s ColdFront service.

    - The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

Nov 2025

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

Nov 2025 to Jan 2026

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For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.