NERC - Notice history

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

99% - uptime
Feb 2025 · 100.0%Mar · 96.34%Apr · 99.96%

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Feb 2025
Mar 2025
Apr 2025

NERC COLDFRONT - Operational

99% - uptime
Feb 2025 · 99.99%Mar · 97.19%Apr · 99.96%

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Feb 2025
Mar 2025
Apr 2025

NETWORKING - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

STORAGE - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

NERC WEBSITE - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Apr 2025

NERC DOCUMENTATION WEBSITE - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

NERC TICKETING SYSTEM - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Apr 2025

Notice history

Apr 2025

NERC COLDFRONT isn't accessible at the moment (automated)
  • Resolved
    Resolved

    NERC COLDFRONT is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    NERC COLDFRONT cannot be accessed at the moment. This incident was created by an automated monitoring service.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL isn't accessible at the moment (automated)
  • Resolved
    Resolved

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL cannot be accessed at the moment. This incident was created by an automated monitoring service.

Sunday 04/27/2025- Unexpected Overnight Compute Node Outage at MGHPCC Due to Chiller/Power Issue
  • Resolved
    Resolved

    There was a chiller issue at the MGHPCC overnight that caused all non-UPS power to be shut off (at 1:05AM on Sunday 04/27/2025).  The chiller has been fixed and non-UPS power was restored at 5:43am. We have manually powered on all affected nodes. So if you still facing any issues please let us know via email help@nerc.mghpcc.org.

    This incident has been resolved.

Mar 2025

NERC COLDFRONT isn't accessible at the moment (automated)
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    NERC COLDFRONT cannot be accessed at the moment. This incident was created by an automated monitoring service.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL isn't accessible at the moment (automated)
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL cannot be accessed at the moment. This incident was created by an automated monitoring service.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL isn't accessible at the moment (automated)
  • Resolved
    Resolved

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL cannot be accessed at the moment. This incident was created by an automated monitoring service.

NERC COLDFRONT isn't accessible at the moment (automated)
  • Resolved
    Resolved

    NERC COLDFRONT is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    NERC COLDFRONT cannot be accessed at the moment. This incident was created by an automated monitoring service.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL isn't accessible at the moment (automated)
  • Resolved
    Resolved

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL cannot be accessed at the moment. This incident was created by an automated monitoring service.

Feb 2025

The MGHPCC experienced a power sag event.
  • Resolved
    Resolved

    We investigate and resolved all issues related to this incident.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    The MGHPCC experienced a power sag event last evening at 23:02. All our production compute nodes and network cluster operators have recovered. The incident is currently under investigation. If any of your workloads, such as VMs or containers, are not running, please contact us via email at help@nerc.mghpcc.org.

Upcoming NERC system maintenance and upgrade - OpenStack and ColdFront - [Tuesday February 11, 2025 9:00 AM - 11:00 AM]
  • Completed
    February 11, 2025 at 3:34 PM
    Completed
    February 11, 2025 at 3:34 PM

    We have successfully completed the maintenance and upgrade!

  • In progress
    February 11, 2025 at 2:00 PM
    In progress
    February 11, 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    February 11, 2025 at 2:00 PM
    Planned
    February 11, 2025 at 2:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday February 11, 2025 9:00 AM - 11:00 AM.


    GENERAL MAINTENANCE

    - We will be upgrading our ColdFront deployment. Additionally, we will be performing maintenance on the NERC OpenStack RadosGW (Swift/S3) object storage service.

    - Other than OpenStack projects which use Swift/S3 this maintenance should not affect any other projects using the NERC.

    NOTICES

    - The OpenStack RadosGW (Swift/S3) object storage service will be unavailable during this maintenance.

    - Project allocation requests and change requests will not be accepted or approved during this time.

    - The maintenance and upgrade are expected to be brief. We encourage you to monitor https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.


    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

    Thank you,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/
    https://nerc-project.github.io/nerc-docs/

NERC COLDFRONT isn't accessible at the moment (automated)
  • Resolved
    Resolved

    NERC COLDFRONT is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    NERC COLDFRONT cannot be accessed at the moment. This incident was created by an automated monitoring service.

Feb 2025 to Apr 2025

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For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.