Due to the annual MGHPCC (Holyoke data center) and other maintenance activities, New England Research Cloud (NERC) services will be unavailable from Wednesday, May 22nd, 8 AM until Tuesday, May 28th, 8 PM. While the timing is not ideal due to the long Memorial Day weekend, it is necessary due to upgrades on related core services such as networking and the Northeast Storage Exchange (NESE).

NERC services that will be impacted include:

• NERC's RedHat OpenStack

• NERC's RedHat OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform.

• NERC supporting services ColdFront and RegApp
  

Due to the long holiday weekend, our goal is to resume full services by the end of Tuesday, May 28th, at 8 PM or earlier. Please refer to the timeline below for details:

NOTICES
- This outage affects all services and resources in the MGHPCC/Holyoke data center which include NERC’s core services and underlying compute, storage and networking.

- The estimated time for power-up and return to full service is 8 PM on Tuesday, May 28th. We encourage you to monitor the progress at https://nerc.instatus.com/  during this time.

- Please subscribe to the NERC’s status for any future updates as they happen: https://nerc.instatus.com/subscribe/email

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Thank you,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/
https://nerc.instatus.com/