NERC - Notice history

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%
Dec 2025
Jan 2026
Feb 2026

NERC COLDFRONT - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%
Dec 2025
Jan 2026
Feb 2026

NERC ACADEMIC (EDU) OPENSHIFT CLUSTER - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%
Dec 2025
Jan 2026
Feb 2026

NETWORKING - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%
Dec 2025
Jan 2026
Feb 2026

STORAGE - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%
Dec 2025
Jan 2026
Feb 2026
100% - uptime

NERC WEBSITE - Operational

100% - uptime
Dec 2025 · 99.97%Jan 2026 · 100.0%Feb · 100.0%
Dec 2025
Jan 2026
Feb 2026

NERC DOCUMENTATION WEBSITE - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%
Dec 2025
Jan 2026
Feb 2026

NERC TICKETING SYSTEM - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%
Dec 2025
Jan 2026
Feb 2026

Notice history

Feb 2026

Upcoming NERC system maintenance and upgrade - Tuesday, February 10, 2026 8:00 AM - 5:00 PM
  • Completed
    February 10, 2026 at 10:00 PM
    Completed
    February 10, 2026 at 10:00 PM
    Maintenance has completed successfully
  • Update
    February 10, 2026 at 3:01 PM
    Update
    February 10, 2026 at 3:01 PM

    We are performing only the upgrade of Red Hat OpenShift AI (RHOAI) on the NERC OpenShift Production (OCP-Prod) Cluster today. The upgrades for the Openshift Container Platform (OCP) and ColdFront have been postponed to the next maintenance window.

  • Update
    February 10, 2026 at 2:46 PM
    Update
    February 10, 2026 at 2:46 PM

    Maintenance is now in progress. Please note that the planned upgrade to our ColdFront deployment will not be performed today and will be rescheduled for a later date.

  • In progress
    February 10, 2026 at 1:00 PM
    In progress
    February 10, 2026 at 1:00 PM

    Maintenance is now in progress.

  • Planned
    February 10, 2026 at 1:00 PM
    Planned
    February 10, 2026 at 1:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, February 10, 2026 8:00 AM - 5:00 PM.


    GENERAL MAINTENANCE

    - We will be upgrading the Openshift Container Platform (OCP) on the NERC OpenShift Production Cluster to version 4.20.

    - We will be upgrading Red Hat OpenShift AI (RHOAI) on the NERC OpenShift Production Cluster to version 2.25. This upgrade will provide new features, bug fixes, and improved support for AI/ML workflows.

    - We are upgrading our ColdFront deployment to support quota management across different storage types.

    NOTICES

    - The Production Cluster’s OpenShift, OpenShift AI and ColdFront services will be unavailable during this maintenance.

    - Please keep a backup of your critical data or application running on your project on NERC’s OpenShift cluster.

    - Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
    - The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming Maintenance and Upgrade for NERC Academic (EDU) OpenShift Cluster Only - Monday, Feb 2, 2026 9:00 AM - 1:00 PM
  • Completed
    February 02, 2026 at 6:00 PM
    Completed
    February 02, 2026 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    February 02, 2026 at 2:00 PM
    In progress
    February 02, 2026 at 2:00 PM
    Maintenance is now in progress
  • Planned
    February 02, 2026 at 2:00 PM
    Planned
    February 02, 2026 at 2:00 PM

    Upcoming Maintenance and Upgrade for NERC Academic (EDU) OpenShift cluster Only - Monday, February 2, 2026 9:00 AM - 1:00 PM.

    GENERAL MAINTENANCE

    - We will be upgrading our Red Hat OpenShift AI (RHOAI) version of NERC Academic (EDU) OpenShift Cluster to version 2.22. This release brings important enhancements to improve performance, security, and the overall user experience.

    NOTICES

    - The NERC Academic (EDU) OpenShift Cluster’s OpenShift and OpenShift AI services will be unavailable during this maintenance.

    - Please inform all users and students to save any critical data or applications (Jupyter Notebooks) running on their workbenches and projects on NERC’s Academic (EDU) OpenShift Cluster.

    - Project allocation requests and change requests for NERC Academic (EDU) OpenShift Resources will not be accepted or approved during this time.

    - The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket atthe NERC's Support Ticketing System.

Jan 2026

Upcoming NERC system maintenance and upgrade - Tuesday, Jan 13, 2026 8:00 AM - 12:00 PM
  • Completed
    January 13, 2026 at 4:02 PM
    Completed
    January 13, 2026 at 4:02 PM
    Maintenance has completed successfully.
  • In progress
    January 13, 2026 at 1:00 PM
    In progress
    January 13, 2026 at 1:00 PM
    Maintenance is now in progress
  • Planned
    January 13, 2026 at 1:00 PM
    Planned
    January 13, 2026 at 1:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, January 13, 2026 8:00 AM - 12:00 PM.


    GENERAL MAINTENANCE

    - We are upgrading NERC’s ColdFront Plugin to the latest version.

    - We will be adding 8 H100 GPUs on the NERC OpenShift Production cluster.

    - We will be adding more NESE Storage Pools to increase the current storage quota.

    NOTICES

    - This upgrade will cause some outages to the NERC’s ColdFront service.

    - The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Dec 2025

Upcoming NERC system maintenance and upgrade - Tuesday, Dec 9, 2025 8:00 AM - 12:00 PM
  • Completed
    December 09, 2025 at 4:55 PM
    Completed
    December 09, 2025 at 4:55 PM
    Maintenance has completed successfully.
  • Update
    December 09, 2025 at 4:43 PM
    Update
    December 09, 2025 at 4:43 PM

    The openstack SSL certificates are updated Successfully.

  • Update
    December 09, 2025 at 2:47 PM
    Update
    December 09, 2025 at 2:47 PM

    The openstack SSL certificates being updated. This may cause partial outage of OSP services for brief moments during this maintenance period.

  • In progress
    December 09, 2025 at 1:00 PM
    In progress
    December 09, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    December 09, 2025 at 1:00 PM
    Planned
    December 09, 2025 at 1:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, December 9, 2025 8:00 AM - 12:00 PM.


    GENERAL MAINTENANCE

    - We are upgrading NERC’s ColdFront deployment to the latest version, which will allow users to view a Daily Invoice display in ColdFront and receive threshold budget notification emails.

    - We will also validate all current project allocations to ensure each namespace meets the minimum LimitRange requirements.

    NOTICES

    - This upgrade will cause some outages to the NERC’s ColdFront service.

    - The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Dec 2025 to Feb 2026

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