NERC - Notice history

Due to the annual MGHPCC (Holyoke data center) power maintenance as well as other maintenance activities, the New England Research Cloud (NERC) services will be unavailable from Monday, June 15th, 9 AM until Monday, June 22nd, 5 PM.

NERC services that will be impacted include

• NERC's OpenStack

• NERC's OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform on the Production and Academic (EDU) Clusters

• NERC supporting shared services ColdFront, RegApp, ESI, and Keycloak

We likely will not require the full planned outage window. However, since we are performing NERC hardware and network maintenance and upgrades, we are planning for the worst-case scenario while working to restore services as quickly as possible. Our goal is to resume full services by the end of Monday, June 22nd, at 5 PM or earlier.

Please refer to the timeline below for details:

NOTICES

• This outage affects all services and resources in the MGHPCC/Holyoke data center, including NERC's core and shared services, as well as the underlying compute, storage, and networking.

• Please keep a backup of your critical data or application running on your project on NERC’s OpenStack and OpenShift cluster.

• The estimated time for power-up and return to full service by the end of Monday, June 22nd, at 5 PM or earlier. We encourage you to monitor the progress at https://nerc.instatus.com/  during this time.

• Please subscribe to the NERC's status for any future updates as they happen: https://nerc.instatus.com/subscribe/email 

Our priority is helping make research happen. If you or your research team have any questions or need to escalate an issue, please do not hesitate to contact us via email (help@nerc.mghpcc.org) or by submitting a service request through NERC's Support Ticketing System.

Thank you,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/
https://nerc.instatus.com/

We will not be able to perform the Red Hat OpenShift AI (RHOAI) upgrade on the NERC OpenShift Production Cluster at this time. The upgrade will be scheduled and performed at a later date. However, the other planned upgrades will continue as scheduled, which should make the maintenance window shorter than anticipated.