NERC - Status Page

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.
Upcoming NERC system maintenance and upgrade - Tuesday, April 14, 2026 8:00 AM - 5:00 PM
Scheduled for April 14, 2026 at 12:00 PM – 9:00 PM about 9 hours
  • Planned
    April 14, 2026 at 12:00 PM
    Planned
    April 14, 2026 at 12:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, April 14, 2026, 8:00 AM - 5:00 PM.

    GENERAL MAINTENANCE

    - We will be upgrading the Openshift Container Platform (OCP) on the NERC OpenShift Production Cluster to version 4.21.

    - We will be adding support for Remote Direct Memory Access (RDMA) to our production cluster.

    - We are upgrading our ColdFront deployment.

    NOTICES

    - The Production Cluster’s OpenShift, OpenShift AI and ColdFront services will be unavailable during this maintenance.

    - Please keep a backup of your critical data or application running on your project on NERC’s OpenShift cluster.

    - Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.

    - The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.


    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100% - uptime

NERC COLDFRONT - Operational

87% - uptime

NERC ACADEMIC (EDU) OPENSHIFT CLUSTER - Operational

100% - uptime

NETWORKING - Operational

100% - uptime

STORAGE - Operational

100% - uptime
100% - uptime

NERC WEBSITE - Operational

100% - uptime

NERC DOCUMENTATION WEBSITE - Operational

100% - uptime

NERC TICKETING SYSTEM - Operational

100% - uptime

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