NERC - Notice history

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

99% - uptime
Mar 2025 · 96.34%Apr · 99.96%May · 100.0%
Mar 2025
Apr 2025
May 2025

NERC COLDFRONT - Operational

99% - uptime
Mar 2025 · 97.19%Apr · 99.96%May · 100.0%
Mar 2025
Apr 2025
May 2025

NETWORKING - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

STORAGE - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025
100% - uptime

NERC WEBSITE - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

NERC DOCUMENTATION WEBSITE - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

NERC TICKETING SYSTEM - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Notice history

May 2025

Upcoming NERC system maintenance and upgrade - [Tuesday, May 13, 2025 8:00 AM - 5:00 PM]
  • Completed
    May 13, 2025 at 9:00 PM
    Completed
    May 13, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    May 13, 2025 at 12:00 PM
    In progress
    May 13, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    May 13, 2025 at 12:00 PM
    Planned
    May 13, 2025 at 12:00 PM

    Upcoming NERC system maintenance and upgrade - Tuesday, May 13, 2025 8:00 AM - 5:00 PM.

    GENERAL MAINTENANCE
    ------------------------------

    - We will resolve issues related to Shelving VMs to save on resource costs when they are not in use.

    - We will conduct maintenance on the NERC OpenStack RadosGW (Swift/S3) object storage service.

    - Additionally, we will deploy the H100 GPU configuration on NERC OpenShift.

    - Users will be able to add external hostname (DNS) to their ingress with TLS/SSL certificates from Let's Encrypt as described here.

    NOTICES
    ----------

    - The OpenStack and OpenShift services will be unavailable during this maintenance.

    - Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.

    - The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

    Thank you,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/
    https://nerc-project.github.io/nerc-docs/

Mar 2025

Mar 2025 to May 2025

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