NERC - Unable to get Access to the NERC Shared Services i.e. RegApp, ColdFront, OpenStack and OpenShift Web Consoles – Incident details

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

Unable to get Access to the NERC Shared Services i.e. RegApp, ColdFront, OpenStack and OpenShift Web Consoles

Resolved
Major outage
Started 3 months agoLasted about 3 hours

Affected

NERC COLDFRONT

Partial outage from 3:02 PM to 4:09 PM

NERC OPENSTACK

Partial outage from 3:02 PM to 4:09 PM

OPENSTACK DASHBOARD (HORIZON)

Partial outage from 3:02 PM to 4:09 PM

OPENSTACK EC2 API PROXY (EC2API)

Partial outage from 3:02 PM to 4:09 PM

NERC OPENSHIFT CONTAINER PLATFORM - PRODUCTION

Partial outage from 3:02 PM to 6:20 PM

NERC OPENSHIFT WEB CONSOLE

Partial outage from 3:02 PM to 6:20 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are currently investigating this incident. This is an isolated issue that is affecting Harvard users only!

  • Investigating
    Investigating
    We are currently investigating this incident.
For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.