NERC - Unable to get Access to the NERC Shared Services i.e. RegApp, ColdFront, OpenStack and OpenShift Web Consoles – Incident details

All systems operational

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Unable to get Access to the NERC Shared Services i.e. RegApp, ColdFront, OpenStack and OpenShift Web Consoles

Resolved
Major outage
Started 4 months agoLasted about 3 hours

Affected

NERC COLDFRONT

Partial outage from 3:02 PM to 4:09 PM

NERC OPENSTACK

Partial outage from 3:02 PM to 4:09 PM

OPENSTACK DASHBOARD (HORIZON)

Partial outage from 3:02 PM to 4:09 PM

OPENSTACK EC2 API PROXY (EC2API)

Partial outage from 3:02 PM to 4:09 PM

NERC OPENSHIFT CONTAINER PLATFORM - PRODUCTION

Partial outage from 3:02 PM to 6:20 PM

NERC OPENSHIFT WEB CONSOLE

Partial outage from 3:02 PM to 6:20 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    We are currently investigating this incident. This is an isolated issue that is affecting Harvard users only!

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
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