NERC - Upcoming NERC expansion of available Floating IPs [January 29, 2024 3PM – 5PM] – Maintenance details

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

Upcoming NERC expansion of available Floating IPs [January 29, 2024 3PM – 5PM]

Completed
Scheduled for January 29, 2024 at 8:00 PM – 11:00 PM

Affects

NERC OPENSTACK

Under maintenance from 8:00 PM to 11:00 PM

NERC OPENSTACK COMPUTE SERVICE (NOVA)

Under maintenance from 8:00 PM to 11:00 PM

OPENSTACK NETWORKING SERVICE (NEUTRON)

Under maintenance from 8:00 PM to 11:00 PM

OPENSTACK BLOCK STORAGE (CINDER)

Under maintenance from 8:00 PM to 11:00 PM

OPENSTACK OBJECT STORE (SWIFT)

Under maintenance from 8:00 PM to 11:00 PM

OPENSTACK IMAGE SERVICE (GLANCE)

Under maintenance from 8:00 PM to 11:00 PM

Updates
  • Completed
    January 29, 2024 at 11:00 PM
    Completed
    January 29, 2024 at 11:00 PM

    Maintenance has completed successfully

  • Update
    January 29, 2024 at 10:23 PM
    In progress
    January 29, 2024 at 10:23 PM

    Maintenance is now in progress. We are extending this till 6:00PM.

  • Update
    January 29, 2024 at 8:00 PM
    In progress
    January 29, 2024 at 8:00 PM

    Maintenance is now in progress. We are extending this till 5:30PM.

  • In progress
    January 29, 2024 at 8:00 PM
    In progress
    January 29, 2024 at 8:00 PM

    Maintenance is now in progress

  • Update
    January 29, 2024 at 8:00 PM
    Planned
    January 29, 2024 at 8:00 PM

    We are postponing the NERC's OpenStack upgrade due to a licensing issue for now. However, we will still be expanding the available Floating IPs from 3 PM to 5 PM today.

  • Planned
    January 29, 2024 at 8:00 PM
    Planned
    January 29, 2024 at 8:00 PM

    Upcoming NERC OpenStack Platform upgrade to version 16.2.6 and floating IP network expansion will occur on Monday January 29, 2024 from 9:00 AM – 5:00 PM.

    GENERAL MAINTENANCE

    • We are writing to inform you that we are planning to upgrade our NERC OpenStack Platform to version 16.2.6. This will take the majority of the maintenance period.

    • We will also be expanding the currently available floating IP space to support a large number of users and projects. This work should take ~1hr and will be done after the upgrade work has completed successfully (most likely in the afternoon).

    NOTICES

    • We have rescheduled the planned NERC OpenStack Platform version upgrade to a new date to include expansion of NERC OpenStack Floating IPs.

    • NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.

    • The RHOSP upgrade process should not affect any of your running VMs and used storage including volumes and object storage. However, during the expansion of the floating IP space after the upgrade, VMs will be temporarily unable to get out to the internet and will also be temporarily unreachable from the internet. We expect the floating IP expansion to take around an hour to complete. We will update the status page if it takes more or less time.

    • Please be aware that during this maintenance, project and project change requests will not be accepted and approved.

    • We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

    Thank you,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/