NERC - Upcoming NERC system maintenance and update Monday July 24, 2023 9:00 AM – 01:00 PM – Maintenance details

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

Upcoming NERC system maintenance and update Monday July 24, 2023 9:00 AM – 01:00 PM

Completed
Scheduled for July 24, 2023 at 1:00 PM – 4:30 PM

Affects

NERC OPENSTACK

Under maintenance from 1:00 PM to 4:30 PM

NERC OPENSTACK COMPUTE SERVICE (NOVA)

Under maintenance from 1:00 PM to 4:30 PM

OPENSTACK NETWORKING SERVICE (NEUTRON)

Under maintenance from 1:00 PM to 4:30 PM

OPENSTACK BLOCK STORAGE (CINDER)

Under maintenance from 1:00 PM to 4:30 PM

OPENSTACK OBJECT STORE (SWIFT)

Under maintenance from 1:00 PM to 4:30 PM

OPENSTACK IMAGE SERVICE (GLANCE)

Under maintenance from 1:00 PM to 4:30 PM

Updates
  • Completed
    July 24, 2023 at 4:30 PM
    Completed
    July 24, 2023 at 4:30 PM

    Maintenance has completed successfully.

  • In progress
    July 24, 2023 at 1:00 PM
    In progress
    July 24, 2023 at 1:00 PM

    Maintenance is now in progress

  • Planned
    July 24, 2023 at 1:00 PM
    Planned
    July 24, 2023 at 1:00 PM

    NERC’s planned system maintenance and update will occur on Monday July 10, 2023 from 9:00 AM – 01:00 PM.

    GENERAL MAINTENANCE

    • We are conducting follow-up maintenance to the July 10th update. This requires updating the OpenStack nova configuration in order to support the new NVIDIA V100 GPUs. This will enable us to offer additional GPU flavors on the NERC OpenStack cluster.

    NOTICES

    • Any running user VMs/containers/workloads should not be interrupted.

    • This work will involve a brief outage to the NERC OpenStack’s nova scheduler.

    • Users will be able to access their VMs and storage via configured SSH and API settings.

    • The estimated time to complete this update is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org).

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/