NERC - Upcoming NERC system maintenance and update Monday July 10, 2023 9:00 AM – 01:00 PM – Maintenance details

System Under Maintenance

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

Upcoming NERC system maintenance and update Monday July 10, 2023 9:00 AM – 01:00 PM

Completed
Scheduled for July 10, 2023 at 1:00 PM – 7:02 PM

Affects

NERC OPENSTACK

Under maintenance from 1:00 PM to 7:02 PM

NERC OPENSTACK COMPUTE SERVICE (NOVA)

Under maintenance from 1:00 PM to 7:02 PM

OPENSTACK NETWORKING SERVICE (NEUTRON)

Under maintenance from 1:00 PM to 7:02 PM

OPENSTACK BLOCK STORAGE (CINDER)

Under maintenance from 1:00 PM to 7:02 PM

OPENSTACK OBJECT STORE (SWIFT)

Under maintenance from 1:00 PM to 7:02 PM

OPENSTACK IMAGE SERVICE (GLANCE)

Under maintenance from 1:00 PM to 7:02 PM

Updates
  • Completed
    July 10, 2023 at 7:02 PM
    Completed
    July 10, 2023 at 7:02 PM

    Maintenance has completed successfully.

  • Update
    July 10, 2023 at 5:53 PM
    In progress
    July 10, 2023 at 5:53 PM

    Maintenance is now in progress. We are extending this update for another hour.

  • Update
    July 10, 2023 at 5:11 PM
    In progress
    July 10, 2023 at 5:11 PM

    Maintenance is now in progress. We are extending this update for another hour.

  • In progress
    July 10, 2023 at 2:37 PM
    In progress
    July 10, 2023 at 2:37 PM

    Maintenance is now in progress.

  • Planned
    July 10, 2023 at 1:00 PM
    Planned
    July 10, 2023 at 1:00 PM

    NERC’s planned system maintenance and update will occur on Monday July 10, 2023 from 9:00 AM – 01:00 PM.

    GENERAL MAINTENANCE

    • Our plan includes enhancing the NERC’s OpenStack cluster by adding additional NVIDIA V100 GPUs. Additionally, we will be making modifications to the MGHPCC Shared Services Account Portal (aka RegApp) and Keycloak instance in order to allow logins from additional domains. Consequently, during this time, both new user registrations and login to NERC web services may be temporarily impacted.

    NOTICES

    • We will be adding additional NVIDIA V100 GPUs to the NERC’s OpenStack cluster configuration which will enable us to distribute more GPU based flavors.

    • Any running user VMs/containers/workloads should not be interrupted.

    • Users will be able to access their VMs and storage via configured SSH and API settings.

    • The estimated time to complete this update is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org).

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.