NERC - NERC system maintenance Monday May 15, 2023 9:00 AM - 11:30 AM – Maintenance details

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

NERC system maintenance Monday May 15, 2023 9:00 AM - 11:30 AM

Completed
Scheduled for May 15, 2023 at 1:00 PM – 3:30 PMUTC

Affects

NERC COLDFRONT

Under maintenance from 1:00 PM to 3:30 PM

NERC OPENSTACK

Under maintenance from 1:00 PM to 3:30 PM

OPENSTACK OBJECT STORE (SWIFT)

Under maintenance from 1:00 PM to 3:30 PM

OPENSTACK EC2 API PROXY (EC2API)

Under maintenance from 1:00 PM to 3:30 PM

STORAGE

Under maintenance from 1:00 PM to 3:30 PM

Updates
  • Completed
    May 15, 2023 at 3:30 PMUTC
    Completed
    May 15, 2023 at 3:30 PMUTC

    Maintenance has completed successfully

  • Update
    May 15, 2023 at 2:58 PMUTC
    Update
    May 15, 2023 at 2:58 PMUTC

    Apologies for the inconvenience caused. We need to address a minor issue, so we will be extending the maintenance window by an additional 30 minutes.

  • In progress
    May 15, 2023 at 1:00 PMUTC
    In progress
    May 15, 2023 at 1:00 PMUTC

    Maintenance is now in progress

  • Planned
    May 15, 2023 at 1:00 PMUTC
    Planned
    May 15, 2023 at 1:00 PMUTC

    NERC planned system maintenance will occur on Monday May 15, 2023 from 9:00 AM - 11:00 AM.

    GENERAL MAINTENANCE

    • We will be updating the NERC’s ColdFront services. Access to the NERC’s API services will be briefly disrupted during this time.

    NOTICES

    • We are upgrading and updating NERC's ColdFront deployment.

    • We will resolve the problem with the automatic approval of users' Rados Gateway Object Storage/Swift quota.

    • After the upgrade, PIs and Project Manager(s) will be able to request OpenShift resources in addition to the existing OpenStack resources.

    • Another issue we will address is the maximum length of project titles on NERC's ColdFront, which previously caused unsuccessful allocations on both NERC’s OpenStack and OpenShift platforms.

    • The estimated time to complete this upgrade is 2 hours. It can take less, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nese.mghpcc.org).

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.