NERC - Notice history

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100% - uptime
Feb 2024 · 99.93%Mar · 99.92%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

NERC COLDFRONT - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 99.92%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

NETWORKING - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

STORAGE - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024
100% - uptime

NERC WEBSITE - Operational

100% - uptime
Feb 2024 · 99.99%Mar · 99.91%Apr · 99.78%

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Feb 2024
Mar 2024
Apr 2024

NERC DOCUMENTATION WEBSITE - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

NERC TICKETING SYSTEM - Operational

100% - uptime
Feb 2024 · 99.99%Mar · 99.99%Apr · 99.98%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

Upcoming NERC system maintenance and upgrade - OpenStack and ColdFront - Tuesday April 16, 2024 9AM - 5PM
  • Completed
    April 16, 2024 at 9:00 PM
    Completed
    April 16, 2024 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    April 16, 2024 at 1:00 PM
    In progress
    April 16, 2024 at 1:00 PM
    Maintenance is now in progress
  • Planned
    April 16, 2024 at 1:00 PM
    Planned
    April 16, 2024 at 1:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday April 16, 2024 from 9:00 AM – 5:00 PM.


    GENERAL MAINTENANCE


    - We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.

    - We will also be upgrading our ColdFront deployment to support minimal Swift Object Storage during the decommission process.

    NOTICES

    - We plan to perform maintenance on the NERC OpenStack deployment during this time.

    - NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.

    - The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.

    - We will post updates to the status page when the ColdFront portion of this maintenance has been completed.

    - We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    - Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.


    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM cannot be accessed at the moment. This incident was created by an automated monitoring service.

Mar 2024

Upcoming NERC system maintenance and upgrade - OpenStack, ColdFront and RegApp - Tuesday Mar 26, 2024 9AM - 5PM
  • Completed
    March 27, 2024 at 3:00 AM
    Completed
    March 27, 2024 at 3:00 AM
    Maintenance has completed successfully
  • Update
    March 27, 2024 at 12:53 AM
    In progress
    March 27, 2024 at 12:53 AM

    We are still working on this upgrade so will add 2 more hours to complete.

  • Update
    March 26, 2024 at 10:41 PM
    In progress
    March 26, 2024 at 10:41 PM

    We are still working on this upgrade so will add 2 more hours to complete.

  • Update
    March 26, 2024 at 8:56 PM
    In progress
    March 26, 2024 at 8:56 PM

    We are still working on this upgrade so will add 2 more hours to complete.

  • Update
    March 26, 2024 at 2:09 PM
    In progress
    March 26, 2024 at 2:09 PM

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL a.k.a RegApp is fully upgraded and functional now.

  • In progress
    March 26, 2024 at 1:01 PM
    In progress
    March 26, 2024 at 1:01 PM

    Maintenance is now in progress

  • Planned
    March 26, 2024 at 1:00 PM
    Planned
    March 26, 2024 at 1:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday March 26, 2024 from 9:00 AM – 5:00 PM.


    GENERAL MAINTENANCE


    - We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.

    - We will also be upgrading our RegApp deployment to support registration from all CILogon supported IdPs.

    NOTICES

    - We plan to perform maintenance on the NERC OpenStack deployment during this time.

    - NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.

    - The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.

    - We will post updates to the status page when the ColdFront and RegApp portion of this maintenance has been completed.

    - We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    - Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.


    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

NERC COLDFRONT isn't accessible at the moment (automated)
  • Resolved
    Resolved

    NERC COLDFRONT is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    NERC COLDFRONT cannot be accessed at the moment. This incident was created by an automated monitoring service.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL isn't accessible at the moment (automated)
  • Resolved
    Resolved

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM cannot be accessed at the moment. This incident was created by an automated monitoring service.

Feb 2024

OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM cannot be accessed at the moment. This incident was created by an automated monitoring service.

Urgent: Service Degradation Notification OpenShift Container Platform (OCP) and RH OpenShift AI (RHOAI) platform
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    NOTICES

    We regret to inform you that we are experiencing a service degradation event affecting our NERC OpenShift (OCP) cluster and consequently impacting access to our OCP and RedHat OpenShift AI (RHOAI) services.

    Our Systems team is actively investigating the root cause of this issue and working diligently to restore normal service operations as quickly as possible. We understand the critical nature of our services to your operations and apologize for any inconvenience this may cause.

    We will provide regular updates regarding the progress of our investigation and resolution efforts. To receive future updates on the status of NERC's services, please subscribe using the following link: https://nerc.instatus.com/subscribe/email


    More information about NERC is available on NERC’s website (https://nerc.mghpcc.org/). If you have any questions, please don't hesitate to contact us via email (help@nese.mghpcc.org) or submit a new ticket to the NERC's Support Ticketing System.

Upcoming NERC OpenShift Container Platform (OCP) maintenance and upgrade – [Thursday February 22, 2024 from 2:00 PM – 5:00 PM]
  • Completed
    February 22, 2024 at 10:00 PM
    Completed
    February 22, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    February 22, 2024 at 7:00 PM
    In progress
    February 22, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    February 22, 2024 at 7:00 PM
    Planned
    February 22, 2024 at 7:00 PM

    Upcoming NERC OpenShift Container Platform (OCP) maintenance and upgrade will occur on Thursday February 22, 2024 from 2 PM - 5 PM.

    GENERAL MAINTENANCE

    – We are writing to inform you that we are planning to perform maintenance on the NERC OpenShift deployment.

    NOTICES

    - We will be expanding the NERC OpenShift cluster with new compute hosts that will provide 40 NVIDIA A100 SXM4 GPUs. This will involve a rolling reboot of all hosts in the OpenShift cluster. Please be aware this may cause issues for any workloads on the cluster that are not configured to automatically failover to other nodes.

    - NERC OpenShift web console and other OpenShift CLI may be inaccessible at times during this process.

    - Please ensure that all your Jupyter notebooks and RHODS workloads have been saved and exited before 2 PM.

    - Please be aware that during this maintenance, project and project change requests for OpenShift Resource Type will not be accepted and approved.

    - We are reserving three hours, from 2pm to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    - Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System.

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

Upcoming NERC system maintenance and upgrade – OpenStack and ColdFront – [Tuesday February 20, 2024 from 9:00 AM – 5:00 PM]
  • Completed
    February 21, 2024 at 7:00 AM
    Completed
    February 21, 2024 at 7:00 AM
    Maintenance has completed successfully
  • Update
    February 21, 2024 at 3:56 AM
    In progress
    February 21, 2024 at 3:56 AM

    We are still working on it! We will extend the maintenance time by another 1 more hours till 12AM.

  • Update
    February 21, 2024 at 2:54 AM
    In progress
    February 21, 2024 at 2:54 AM

    We are still working on it! We will extend the maintenance time by another 1 more hours till 11PM.

  • Update
    February 21, 2024 at 1:52 AM
    In progress
    February 21, 2024 at 1:52 AM

    We are still working on it! We will extend the maintenance time by another 1 more hours till 10PM.

  • Update
    February 20, 2024 at 11:23 PM
    In progress
    February 20, 2024 at 11:23 PM

    We are still working on it! We will extend the maintenance time by another 2 more hours till 9PM.

  • Update
    February 20, 2024 at 9:09 PM
    In progress
    February 20, 2024 at 9:09 PM

    We are still working on it! We will extend the maintenance time by another 2 hours till 7PM.

  • In progress
    February 20, 2024 at 2:00 PM
    In progress
    February 20, 2024 at 2:00 PM
    Maintenance is now in progress
  • Planned
    February 20, 2024 at 2:00 PM
    Planned
    February 20, 2024 at 2:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday February 20, 2024 from 9:00 AM – 5:00 PM.

    GENERAL MAINTENANCE

    – We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.

    – We will also be upgrading our ColdFront deployment.

    NOTICES

    – We plan to perform maintenance on the NERC OpenStack deployment during this time.

    – NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.

    – The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.

    – Please be aware that during the ColdFront maintenance, project and project change requests will not be accepted and approved. We will post updates to the status page when the ColdFront portion of this maintenance has been completed.

    – We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    – Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System.
    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

Feb 2024 to Apr 2024

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For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.