NERC - Notice history

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

NERC COLDFRONT - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

NERC ACADEMIC (EDU) OPENSHIFT CLUSTER - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

NETWORKING - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

STORAGE - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026
99.97% uptime

NERC WEBSITE - Operational

99.91% uptime
Nov 2025 · 99.79%Dec · 99.95%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

NERC DOCUMENTATION WEBSITE - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

NERC TICKETING SYSTEM - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Notice history

View current status

Jan 2026

JAN13
Upcoming NERC system maintenance and upgrade - Tuesday, Jan 13, 2026 8:00 AM - 12:00 PM
CompletedMaintenance3 hours 2 minutes
  • CompletedJanuary 13, 2026 at 4:02 PMUTC
    Maintenance has completed successfully.
  • In progressJanuary 13, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • PlannedJanuary 13, 2026 at 1:00 PMUTC

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, January 13, 2026 8:00 AM - 12:00 PM.


    GENERAL MAINTENANCE

    - We are upgrading NERC’s ColdFront Plugin to the latest version.

    - We will be adding 8 H100 GPUs on the NERC OpenShift Production cluster.

    - We will be adding more NESE Storage Pools to increase the current storage quota.

    NOTICES

    - This upgrade will cause some outages to the NERC’s ColdFront service.

    - The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Unable to Access NERC OpenStack Object Storage (Console/API) or Modify Storage Quota via ColdFront
ResolvedDegraded performance91 hours 24 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We have informed users who are hosting large amount of fragmented objects and begin cleaning up some.

  • InvestigatingUTC
    We are currently investigating this incident.

Dec 2025

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage5 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

DEC9
Upcoming NERC system maintenance and upgrade - Tuesday, Dec 9, 2025 8:00 AM - 12:00 PM
CompletedMaintenance3 hours 55 minutes
  • CompletedDecember 09, 2025 at 4:55 PMUTC
    Maintenance has completed successfully.
  • UpdateDecember 09, 2025 at 4:43 PMUTC

    The openstack SSL certificates are updated Successfully.

  • UpdateDecember 09, 2025 at 2:47 PMUTC

    The openstack SSL certificates being updated. This may cause partial outage of OSP services for brief moments during this maintenance period.

  • In progressDecember 09, 2025 at 1:00 PMUTC
    Maintenance is now in progress
  • PlannedDecember 09, 2025 at 1:00 PMUTC

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, December 9, 2025 8:00 AM - 12:00 PM.


    GENERAL MAINTENANCE

    - We are upgrading NERC’s ColdFront deployment to the latest version, which will allow users to view a Daily Invoice display in ColdFront and receive threshold budget notification emails.

    - We will also validate all current project allocations to ensure each namespace meets the minimum LimitRange requirements.

    NOTICES

    - This upgrade will cause some outages to the NERC’s ColdFront service.

    - The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage5 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage5 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage5 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

Nov 2025

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage21 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage15 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage25 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage12 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
ResolvedMajor outage5 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

Previous

Nov 2025 to Jan 2026

Next

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.