NERC - Notice history

Upcoming NERC OpenShift Container Platform (OCP) maintenance and upgrade will occur on Thursday February 22, 2024 from 2 PM - 5 PM.

GENERAL MAINTENANCE

– We are writing to inform you that we are planning to perform maintenance on the NERC OpenShift deployment.

NOTICES

- We will be expanding the NERC OpenShift cluster with new compute hosts that will provide 40 NVIDIA A100 SXM4 GPUs. This will involve a rolling reboot of all hosts in the OpenShift cluster. Please be aware this may cause issues for any workloads on the cluster that are not configured to automatically failover to other nodes.

- NERC OpenShift web console and other OpenShift CLI may be inaccessible at times during this process.

- Please ensure that all your Jupyter notebooks and RHODS workloads have been saved and exited before 2 PM.

- Please be aware that during this maintenance, project and project change requests for OpenShift Resource Type will not be accepted and approved.

- We are reserving three hours, from 2pm to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System.

Thanks,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/

https://nerc-project.github.io/nerc-docs/

Upcoming NERC system maintenance and upgrade will occur on Tuesday February 20, 2024 from 9:00 AM – 5:00 PM.

GENERAL MAINTENANCE

– We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.

– We will also be upgrading our ColdFront deployment.

NOTICES

– We plan to perform maintenance on the NERC OpenStack deployment during this time.

– NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.

– The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.

– Please be aware that during the ColdFront maintenance, project and project change requests will not be accepted and approved. We will post updates to the status page when the ColdFront portion of this maintenance has been completed.

– We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

– Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System.
Thanks,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/

https://nerc-project.github.io/nerc-docs/

Upcoming NERC OpenStack Platform upgrade to version 16.2.6 and floating IP network expansion will occur on Monday January 29, 2024 from 9:00 AM – 5:00 PM.

GENERAL MAINTENANCE

• We are writing to inform you that we are planning to upgrade our NERC OpenStack Platform to version 16.2.6. This will take the majority of the maintenance period.

• We will also be expanding the currently available floating IP space to support a large number of users and projects. This work should take ~1hr and will be done after the upgrade work has completed successfully (most likely in the afternoon).

NOTICES

• We have rescheduled the planned NERC OpenStack Platform version upgrade to a new date to include expansion of NERC OpenStack Floating IPs.

• NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.

• The RHOSP upgrade process should not affect any of your running VMs and used storage including volumes and object storage. However, during the expansion of the floating IP space after the upgrade, VMs will be temporarily unable to get out to the internet and will also be temporarily unreachable from the internet. We expect the floating IP expansion to take around an hour to complete. We will update the status page if it takes more or less time.

• Please be aware that during this maintenance, project and project change requests will not be accepted and approved.

• We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

• Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Thank you,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/

https://nerc-project.github.io/nerc-docs/

Upcoming renewal and upgrade of NERC OpenStack Platform SSL Certificates will occur on Thursday January 4, 2024 10:00 AM - 11:00 AM.

GENERAL MAINTENANCE

• We will be renewing and upgrading our RedHat OpenStack Platform SSL Certificates.

NOTICES

• NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible during this process.

• The estimated time to complete this update is only 1 hour. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

• Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

We appreciate your understanding and cooperation as we work to enhance the security measures within our NERC's OpenStack environment. Thank you for being a valued member of our community.

If you or your research team have any questions or need to escalate an issue, please don't hesitate to reach out to us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Thank you,

New England Research Cloud (NERC)
https://nerc.mghpcc.org/
https://nerc-project.github.io/nerc-docs/