MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational
MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL
NERC COLDFRONT - Operational
NERC COLDFRONT
NERC ACADEMIC (EDU) OPENSHIFT CLUSTER - Operational
NERC ACADEMIC (EDU) OPENSHIFT CLUSTER
NETWORKING - Operational
NETWORKING
STORAGE - Operational
NERC WEBSITE - Operational
NERC WEBSITE
NERC DOCUMENTATION WEBSITE - Operational
NERC TICKETING SYSTEM - Operational
NERC TICKETING SYSTEM
Notice history
View current statusApr 2024
- Completed · April 16, 2024 at 9:00 PMUTCMaintenance has completed successfully
- In progress · April 16, 2024 at 1:00 PMUTCMaintenance is now in progress
- Planned · April 16, 2024 at 1:00 PMUTC
Upcoming NERC system maintenance and upgrade will occur on Tuesday April 16, 2024 from 9:00 AM – 5:00 PM.
GENERAL MAINTENANCE
- We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.- We will also be upgrading our ColdFront deployment to support minimal Swift Object Storage during the decommission process.
NOTICES
- We plan to perform maintenance on the NERC OpenStack deployment during this time.
- NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.
- The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.
- We will post updates to the status page when the ColdFront portion of this maintenance has been completed.
- We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.
Mar 2024
- Completed · March 27, 2024 at 3:00 AMUTCMaintenance has completed successfully
- Update · March 27, 2024 at 12:53 AMUTC
We are still working on this upgrade so will add 2 more hours to complete.
- Update · March 26, 2024 at 10:41 PMUTC
We are still working on this upgrade so will add 2 more hours to complete.
- Update · March 26, 2024 at 8:56 PMUTC
We are still working on this upgrade so will add 2 more hours to complete.
- Update · March 26, 2024 at 2:09 PMUTC
MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL a.k.a RegApp is fully upgraded and functional now.
- In progress · March 26, 2024 at 1:01 PMUTC
Maintenance is now in progress
- Planned · March 26, 2024 at 1:00 PMUTC
Upcoming NERC system maintenance and upgrade will occur on Tuesday March 26, 2024 from 9:00 AM – 5:00 PM.
GENERAL MAINTENANCE
- We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.- We will also be upgrading our RegApp deployment to support registration from all CILogon supported IdPs.
NOTICES
- We plan to perform maintenance on the NERC OpenStack deployment during this time.
- NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.
- The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.
- We will post updates to the status page when the ColdFront and RegApp portion of this maintenance has been completed.
- We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.
Feb 2024
- Resolved · UTCThis incident has been resolved.
- Investigating · UTC
NOTICES
We regret to inform you that we are experiencing a service degradation event affecting our NERC OpenShift (OCP) cluster and consequently impacting access to our OCP and RedHat OpenShift AI (RHOAI) services.
Our Systems team is actively investigating the root cause of this issue and working diligently to restore normal service operations as quickly as possible. We understand the critical nature of our services to your operations and apologize for any inconvenience this may cause.
We will provide regular updates regarding the progress of our investigation and resolution efforts. To receive future updates on the status of NERC's services, please subscribe using the following link: https://nerc.instatus.com/subscribe/email
More information about NERC is available on NERC’s website (https://nerc.mghpcc.org/). If you have any questions, please don't hesitate to contact us via email (help@nese.mghpcc.org) or submit a new ticket to the NERC's Support Ticketing System.
- Completed · February 22, 2024 at 10:00 PMUTCMaintenance has completed successfully
- In progress · February 22, 2024 at 7:00 PMUTCMaintenance is now in progress
- Planned · February 22, 2024 at 7:00 PMUTC
Upcoming NERC OpenShift Container Platform (OCP) maintenance and upgrade will occur on Thursday February 22, 2024 from 2 PM - 5 PM.
GENERAL MAINTENANCE
– We are writing to inform you that we are planning to perform maintenance on the NERC OpenShift deployment.
NOTICES
- We will be expanding the NERC OpenShift cluster with new compute hosts that will provide 40 NVIDIA A100 SXM4 GPUs. This will involve a rolling reboot of all hosts in the OpenShift cluster. Please be aware this may cause issues for any workloads on the cluster that are not configured to automatically failover to other nodes.
- NERC OpenShift web console and other OpenShift CLI may be inaccessible at times during this process.
- Please ensure that all your Jupyter notebooks and RHODS workloads have been saved and exited before 2 PM.
- Please be aware that during this maintenance, project and project change requests for OpenShift Resource Type will not be accepted and approved.- We are reserving three hours, from 2pm to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System.
Thanks,New England Research Cloud (NERC)
- Completed · February 21, 2024 at 7:00 AMUTCMaintenance has completed successfully
- Update · February 21, 2024 at 3:56 AMUTC
We are still working on it! We will extend the maintenance time by another 1 more hours till 12AM.
- Update · February 21, 2024 at 2:54 AMUTC
We are still working on it! We will extend the maintenance time by another 1 more hours till 11PM.
- Update · February 21, 2024 at 1:52 AMUTC
We are still working on it! We will extend the maintenance time by another 1 more hours till 10PM.
- Update · February 20, 2024 at 11:23 PMUTC
We are still working on it! We will extend the maintenance time by another 2 more hours till 9PM.
- Update · February 20, 2024 at 9:09 PMUTC
We are still working on it! We will extend the maintenance time by another 2 hours till 7PM.
- In progress · February 20, 2024 at 2:00 PMUTCMaintenance is now in progress
- Planned · February 20, 2024 at 2:00 PMUTC
Upcoming NERC system maintenance and upgrade will occur on Tuesday February 20, 2024 from 9:00 AM – 5:00 PM.
GENERAL MAINTENANCE
– We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.
– We will also be upgrading our ColdFront deployment.
NOTICES
– We plan to perform maintenance on the NERC OpenStack deployment during this time.
– NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.
– The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.
– Please be aware that during the ColdFront maintenance, project and project change requests will not be accepted and approved. We will post updates to the status page when the ColdFront portion of this maintenance has been completed.
– We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
– Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System.
Thanks,New England Research Cloud (NERC)