NERC - Notice history

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 98.89%

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Dec 2022
Jan 2023
Feb 2023

NERC COLDFRONT - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

NETWORKING - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

STORAGE - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023
90% - uptime

NERC WEBSITE - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

NERC DOCUMENTATION WEBSITE - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

NERC TICKETING SYSTEM - Operational

69% - uptime
Dec 2022 · 38.48%Jan 2023 · 71.08%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Notice history

Feb 2023

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL isn't accessible at the moment (automated)
  • Resolved
    Resolved

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL cannot be accessed at the moment. This incident was created by an automated monitoring service.

NERC update and maintenance
  • Completed
    February 09, 2023 at 4:00 PM
    Completed
    February 09, 2023 at 4:00 PM

    Maintenance has completed successfully

  • In progress
    February 09, 2023 at 2:00 PM
    In progress
    February 09, 2023 at 2:00 PM

    Maintenance is now in progress

  • Planned
    February 09, 2023 at 2:00 PM
    Planned
    February 09, 2023 at 2:00 PM

    NERC update and maintenance will occur on Thursday February 9, 2023 09:00 AM – 11:00 AM.

    GENERAL MAINTENANCE

    • We are planning to update MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL a.k.a. RegApp.

    • RegApp will show the EULA v1.0.0 page to review for the users. Any new users need to accept the NERC Terms and Conditions by checking the box in the registration form.

    • We will also patch ColdFront with the latest version to fix some issues.

    NOTICES

    • During this maintenance, the RegApp may not be available to all existing users to login and access NERC's OpenStack Dashboard and ColdFront account.

    • Also new users will not be able to register their accounts.

    • The estimated time to complete for this upgrade is 1 hour. It can take longer; so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact the NERC Help Desk for assistance or email us.

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

    https://mghpcc.supportsystem.com/

Jan 2023

NERC RegApp update and maintenance
  • Completed
    January 12, 2023 at 8:30 PM
    Completed
    January 12, 2023 at 8:30 PM

    Maintenance has completed successfully

  • In progress
    January 12, 2023 at 8:00 PM
    In progress
    January 12, 2023 at 8:00 PM

    Maintenance is now in progress

  • Planned
    January 12, 2023 at 8:00 PM
    Planned
    January 12, 2023 at 8:00 PM

    NERC RegApp update and maintenance will occur on Thursday January 12, 2023 03:00 PM – 03:30 PM.

    GENERAL MAINTENANCE

    • We are planning to update MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL a.k.a. RegApp.

    NOTICES

    • During this maintenance, the RegApp may not be available to all existing users to login and access NERC's OpenStack Dashboard and ColdFront account.

    • Also new users will not be able to register their account.

    • The estimated time to complete for this upgrade is 30 minutes. It can take longer; so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact the NERC Help Desk for assistance or email us.

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

    https://mghpcc.supportsystem.com/

Dec 2022

OTHER WEBSITES & TOOLS - NERC WEBSITE isn't accessible at the moment (automated)
  • Update
    Update

    This incident has been resolved.

  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC WEBSITE is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    OTHER WEBSITES & TOOLS - NERC WEBSITE cannot be accessed at the moment. This incident was created by an automated monitoring service.

OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM isn't accessible at the moment (automated)
  • Resolved
    Resolved

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM is now operational! This update was created by an automated monitoring service.

Dec 2022 to Feb 2023

Next

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.