NERC - MGHPCC Power Loss is causing our system-wide unavailability of NERC services – Incident details

All systems operational

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MGHPCC Power Loss is causing our system-wide unavailability of NERC services

Resolved
Major outage
Started about 1 month agoLasted 10 days

Affected

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL

Major outage from 1:00 PM to 12:20 AM, Partial outage from 12:20 AM to 4:56 PM, Major outage from 4:56 PM to 4:09 PM, Operational from 4:09 PM to 6:28 PM

NERC COLDFRONT

Major outage from 1:00 PM to 12:20 AM, Operational from 12:20 AM to 4:56 PM, Major outage from 4:56 PM to 4:09 PM, Operational from 4:09 PM to 6:28 PM

NERC OPENSTACK

Major outage from 1:00 PM to 12:20 AM, Partial outage from 12:20 AM to 4:56 PM, Major outage from 4:56 PM to 4:09 PM, Operational from 4:09 PM to 6:28 PM

OPENSTACK DASHBOARD (HORIZON)

Major outage from 1:00 PM to 12:20 AM, Partial outage from 12:20 AM to 4:56 PM, Major outage from 4:56 PM to 4:09 PM, Operational from 4:09 PM to 6:28 PM

NERC OPENSTACK COMPUTE SERVICE (NOVA)

Major outage from 1:00 PM to 12:20 AM, Partial outage from 12:20 AM to 4:56 PM, Major outage from 4:56 PM to 4:09 PM, Operational from 4:09 PM to 6:28 PM

OPENSTACK NETWORKING SERVICE (NEUTRON)

Major outage from 1:00 PM to 12:20 AM, Partial outage from 12:20 AM to 4:56 PM, Major outage from 4:56 PM to 4:09 PM, Operational from 4:09 PM to 6:28 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Front-end shared services - most critically Keycloak, ColdFront, and RegApp - are currently unreachable. We are continuing to work on resolving this incident.

    You can continue to use the NERC OCP (OpenShift) Production and NERC EDU (Academic) clusters as normal to deploy your workloads.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.