NERC - Notice history

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

NERC COLDFRONT - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

NERC ACADEMIC (EDU) OPENSHIFT CLUSTER - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

NETWORKING - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

STORAGE - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
99.96% uptime

NERC WEBSITE - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

NERC DOCUMENTATION WEBSITE - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

NERC TICKETING SYSTEM - Operational

99.89% uptime
Mar 2023 · 99.99%Apr · 99.69%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

View current status

May 2023

MAY30
NERC’s ColdFront and OpenShift container platform (OCP) maintenance [May 30, 2023 9:00 AM - 1:15 PM]
CompletedMaintenance4 hours 11 minutes
  • CompletedMay 30, 2023 at 5:11 PMUTC

    Maintenance has completed successfully.

  • UpdateMay 30, 2023 at 5:00 PMUTC

    Apologies for the inconvenience caused. We need to address a minor issue, so we will be extending the maintenance window by an additional 15 minutes.

  • UpdateMay 30, 2023 at 4:31 PMUTC

    Apologies for the inconvenience caused. We need to address a minor issue, so we will be extending the maintenance window by an additional 30 minutes.

  • UpdateMay 30, 2023 at 4:00 PMUTC

    Apologies for the inconvenience caused. We need to address a minor issue, so we will be extending the maintenance window by an additional 30 minutes.

  • UpdateMay 30, 2023 at 2:59 PMUTC

    Apologies for the inconvenience caused. We need to address a minor issue, so we will be extending the maintenance window by an additional 1 hour.

  • In progressMay 30, 2023 at 1:00 PMUTC

    Maintenance is now in progress

  • UpdateMay 30, 2023 at 1:00 PMUTC

    NERC's planned OpenShift container platform (OCP) maintenance and update will occur on Tuesday May 30, 2023 from 9:00 AM - 11:00 AM.

    GENERAL MAINTENANCE

    • We will be updating the NERC’s OpenShift container platform cluster configuration. The core OpenShift services should not be interrupted during this time, however, all hosts will be rebooted as a consequence. Any user workloads that are not deployed in a highly-available fashion (e.g. via a deployment spanning multiple pods/hosts) will be temporarily interrupted.

    NOTICES

    • We will be making a change to the NERC's OpenShift container platform cluster configuration which will involve rolling reboots of all cluster hosts.

    • Any user workloads that are not deployed in a highly-available fashion will be temporarily interrupted.

    • We do not expect any core OpenShift services to go down during this time but please keep an eye on the status page in the case of any unintended side-effects.

    • The estimated time to complete this update is 2 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org).

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

  • PlannedMay 30, 2023 at 1:00 PMUTC
    • NERC’s ColdFront service will be temporarily down for a minor update.
MAY15
NERC system maintenance Monday May 15, 2023 9:00 AM - 11:30 AM
CompletedMaintenance2 hours 30 minutes
  • CompletedMay 15, 2023 at 3:30 PMUTC

    Maintenance has completed successfully

  • UpdateMay 15, 2023 at 2:58 PMUTC

    Apologies for the inconvenience caused. We need to address a minor issue, so we will be extending the maintenance window by an additional 30 minutes.

  • In progressMay 15, 2023 at 1:00 PMUTC

    Maintenance is now in progress

  • PlannedMay 15, 2023 at 1:00 PMUTC

    NERC planned system maintenance will occur on Monday May 15, 2023 from 9:00 AM - 11:00 AM.

    GENERAL MAINTENANCE

    • We will be updating the NERC’s ColdFront services. Access to the NERC’s API services will be briefly disrupted during this time.

    NOTICES

    • We are upgrading and updating NERC's ColdFront deployment.

    • We will resolve the problem with the automatic approval of users' Rados Gateway Object Storage/Swift quota.

    • After the upgrade, PIs and Project Manager(s) will be able to request OpenShift resources in addition to the existing OpenStack resources.

    • Another issue we will address is the maximum length of project titles on NERC's ColdFront, which previously caused unsuccessful allocations on both NERC’s OpenStack and OpenShift platforms.

    • The estimated time to complete this upgrade is 2 hours. It can take less, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nese.mghpcc.org).

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

Apr 2023

OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM isn't accessible at the moment (automated)
ResolvedMajor outage2 hours 12 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM cannot be accessed at the moment. This incident was created by an automated monitoring service.

APR3
NERC’s ColdFront service upgrade and maintenance April 03, 2023 10:00 AM - 12:00 PM
CompletedMaintenance1 hour 33 minutes
  • CompletedApril 03, 2023 at 3:33 PMUTC

    Maintenance has completed successfully.

  • In progressApril 03, 2023 at 2:00 PMUTC

    Maintenance is now in progress

  • PlannedApril 03, 2023 at 2:00 PMUTC

    NERC’s ColdFront upgrade and maintenance will occur on Monday April 03, 2022 from 10:00 AM - 12:00 PM.

    GENERAL MAINTENANCE

    • We will be upgrading to a newer version of ColdFront that will support OpenShift Resource allocations. This will cause some outages to the NERC’s ColdFront service.

    NOTICES

    • We are upgrading and updating NERC's ColdFront deployment.

    • After the upgrade, PIs and Project Manager(s) will be able to request OpenShift resources in addition to the existing OpenStack resources.

    • The duration for this upgrade is estimated at 2 hours. If unforeseen issues occur during this process, the time will be extended. Please keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nese.mghpcc.org).

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

Mar 2023

MAR28
NERC's MGHPCC Shared Services Account Portal a.k.a. RegApp service upgrade and maintenance Mar 28, 2023 08:00 AM - 10:00 AM
CompletedMaintenance39 minutes
  • CompletedMarch 28, 2023 at 12:39 PMUTC

    Maintenance has completed successfully.

  • In progressMarch 28, 2023 at 12:00 PMUTC

    Maintenance is now in progress

  • PlannedMarch 28, 2023 at 12:00 PMUTC

    NERC's MGHPCC Shared Services Account Portal a.k.a. RegApp service upgrade and maintenance will occur on Tuesday March 28, 2023 08:00 AM - 10:00 AM.

    GENERAL MAINTENANCE

    • We are upgrading and updating NERC's RegApp to apply new changes.

    • We will be rebuilding RegApp to add a new identity provider (IdP). This will expand the ability to register and log in to NERC from the broader community.

    NOTICES

    • This will allow user registration and login from other MGHPCC partner institution - The University of Rhode Island.

    • This can cause outages to user registration and login. Please avoid login during this maintenance.

    • All other NERC services that depends on NERC's RegApp login system i.e. ColdFront, OpenStack Dashboard (Horizon) services will also be affected during this maintenance period.

    • The estimated time to complete for this upgrade is 2 hours. It can take longer; so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

    • Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact the NERC Help Desk for assistance or email us.

    Thanks,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/

    https://nerc-project.github.io/nerc-docs/

    https://mghpcc.supportsystem.com/

OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM isn't accessible at the moment (automated)
ResolvedMajor outage4 minutes
  • ResolvedUTC

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    OTHER WEBSITES & TOOLS - NERC TICKETING SYSTEM cannot be accessed at the moment. This incident was created by an automated monitoring service.

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