MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational
MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL
NERC COLDFRONT - Operational
NERC COLDFRONT
NERC ACADEMIC (EDU) OPENSHIFT CLUSTER - Operational
NERC ACADEMIC (EDU) OPENSHIFT CLUSTER
NETWORKING - Operational
NETWORKING
STORAGE - Operational
NERC WEBSITE - Operational
NERC WEBSITE
NERC DOCUMENTATION WEBSITE - Operational
NERC TICKETING SYSTEM - Operational
NERC TICKETING SYSTEM
Notice history
View current statusAug 2022
- Completed · August 16, 2022 at 3:38 PMUTC
Maintenance has completed successfully.
- Update · August 16, 2022 at 3:06 PMUTC
Maintenance is still in progress.
- In progress · August 16, 2022 at 2:00 PMUTC
Maintenance is now in progress
- Planned · August 16, 2022 at 2:00 PMUTC
NERC system upgrade and maintenance will occur on Tuesday August 16, 2022 from 10:00 AM – 11:00 AM.
GENERAL MAINTENANCE
– We have a new ticketing support system to submit tickets for support and help.
– Update and upgrade new version of NERC’s RegApp.
– Update and upgrade new version of NERC’s ColdFront.
NOTICES
– We will roll out our new ticketing support system for NERC, so now users can create a ticket via sending email to help@nerc.mghpcc.org or via our new osTicket website.
– We update RegApp to reference our new support email address and inform about available Microsoft based identity providers to login and register user accounts.
– We update ColdFront to restrict project name length when requesting resource allocations.
– We update ColdFront to reference our support email address i.e. help@nerc.mghpcc.org.
– We don’t know the ETA for this upgrade but the tentative estimated time is around 1 hours – Please keep an eye on https://nerc.instatus.com/ to get the progress during this time.
– Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System (osTicket).
Thanks,
New England Research Cloud (NERC)
- Resolved · UTC
We just resolved the issue!
- Monitoring · UTC
Unfortunately, we’ve discovered a need to substantially reconfigure our object/blob storage/Swift setup. This will make it more optimal and highly available for your project’s needs. Currently there is no ETA for when we’ll deploy the new setup but we anticipate being ready in few weeks. We will be in touch in a future communication about ETA and any migration steps, if necessary, to move data from the old swift setup to a new setup.
NOTICES
– Although we will keep the current Swift setup up for now, we highly suggest users do not upload any more data to their object storage/Swift until further notice as there might be migration of data involved. Users may still able to download existing data from their object storage/Swift.
– We will temporarily not accept/approve change requests on Object Storage(GB) quota from NERC’s ColdFront until further notice.
– If your project still needs to be uploaded to object storage during this time, please contact us for an ultimate solution.
– For the Mass Open Cloud (MOC) teams who are trying to migrate their projects to NERC, please contact us to facilitate the migration steps.
– We don't know the ETA for the cutover to the new setup but we will update status and also communicate any progress on this. We urge you to keep an eye on your email and also on https://nerc.instatus.com/ for future updates regarding object storage/Swift.
– Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org).
Thank you, New England Research Cloud (NERC)
Jul 2022
- Completed · July 26, 2022 at 3:21 PMUTC
Maintenance has completed successfully.
- In progress · July 26, 2022 at 3:00 PMUTC
Maintenance is now in progress
- Planned · July 26, 2022 at 3:00 PMUTC
NERC's ColdFront service upgrade and maintenance will occur on Tuesday July 26, 2022 from 11:00 AM – 12:00 PM.
GENERAL MAINTENANCE
We are upgrading and updating new changes on NERC's ColdFront.
We can now able to audit and report on any GPU resources usage on your projects.
NOTICES
This will affect other services of NERC other than NERC’s ColdFront web interface.
Please do not request or manage NERC resource allocations during this time - please wait till this upgrade is completed.
We don’t know the ETA for this upgrade but the tentative estimated time is around 1 hour - so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nese.mghpcc.org).
Thanks,
New England Research Cloud (NERC)
- Completed · July 25, 2022 at 3:00 PMUTC
Maintenance has completed successfully
- In progress · July 25, 2022 at 2:00 PMUTC
Maintenance is now in progress
- Planned · July 25, 2022 at 2:00 PMUTC
NERC's ColdFront service upgrade and maintenance will occur on Monday July 25, 2022 from 10:00 AM – 11:00 AM.
GENERAL MAINTENANCE
We are upgrading and updating new changes on NERC's ColdFront.
We can now able to audit and report on any GPU resources usage on your projects.
NOTICES
This will affect other services of NERC other than NERC’s ColdFront web interface.
Please do not request or manage NERC resource allocations during this time - please wait till this upgrade is completed.
We don’t know the ETA for this upgrade but the tentative estimated time is around 1 hour - so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nese.mghpcc.org).
Thanks,
New England Research Cloud (NERC)
- Completed · July 15, 2022 at 2:25 PMUTC
Maintenance and upgrade has completed successfully.
- In progress · July 15, 2022 at 2:00 PMUTC
Maintenance is now in progress
- Planned · July 15, 2022 at 2:00 PMUTC
NERC upgrade and maintenance will occur on Friday July 15, 2022 from 10:00 AM – 11:00 AM.
GENERAL MAINTENANCE
- We are support a new Identity Provider (IdP) i.e. Microsoft as NERC login option.
- Microsoft will be listed as a new CILogon dropdown option during login while using NERC's web portals i.e. RegApp, ColdFront and OpenStack Dashboard.
NOTICES
This will affect on-boarding new users to NERC as they will not be able to access the NERC's user account registration service (RegApp) web portal.
If you are already logged into the system - this will not affect your workflow.
If you are not logged in to the system during this time - please wait till this upgrade is completed.
We don’t know the ETA for this upgrade but the tentative estimated time is around 1 hour - so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nese.mghpcc.org).
Thanks,
New England Research Cloud (NERC)
Jun 2022
- Completed · June 15, 2022 at 2:25 PMUTC
Maintenance has completed successfully.
- In progress · June 15, 2022 at 2:00 PMUTC
Maintenance is now in progress
- Planned · June 15, 2022 at 2:00 PMUTC
NERC’s MGHPCC Shared Services Account Portal a.k.a. RegApp upgrade and maintenance will occur on Wednesday June 15, 2022 from 10:00 AM – 12:00 PM.
GENERAL MAINTENANCE
- We will be rebuilding regapp that includes fixes for user logout issues. This will cause some outages to user registration service.
NOTICES
This will affect on-boarding new users to NERC as they will not be able to access the NERC's user account registration service (RegApp) web portal.
All other NERC services will be functional during this maintenance period.
We don’t know the ETA for this upgrade but the tentative estimated time is around 2 hours - so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nese.mghpcc.org).
Thanks,
New England Research Cloud (NERC)