GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL

99.98% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 99.93%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 202499.93% uptime

NERC COLDFRONT

99.98% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 99.94%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 202499.94% uptime

NETWORKING

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
STORAGE
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
OTHER WEBSITES & TOOLS
99.99% uptime

NERC WEBSITE

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 99.99%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 202499.99% uptime
NERC DOCUMENTATION WEBSITE
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

NERC TICKETING SYSTEM

99.98% uptime
Dec 2023 · 99.95%Jan 2024 · 100.0%Feb · 99.99%
Dec 202399.95% uptime
Jan 2024100.0% uptime
Feb 202499.99% uptime

Notice history

Feb 2024

Urgent: Service Degradation Notification OpenShift Container Platform (OCP) and RH OpenShift AI (RHOAI) platform
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    NOTICES

    We regret to inform you that we are experiencing a service degradation event affecting our NERC OpenShift (OCP) cluster and consequently impacting access to our OCP and RedHat OpenShift AI (RHOAI) services.

    Our Systems team is actively investigating the root cause of this issue and working diligently to restore normal service operations as quickly as possible. We understand the critical nature of our services to your operations and apologize for any inconvenience this may cause.

    We will provide regular updates regarding the progress of our investigation and resolution efforts. To receive future updates on the status of NERC's services, please subscribe using the following link: https://nerc.instatus.com/subscribe/email


    More information about NERC is available on NERC’s website (https://nerc.mghpcc.org/). If you have any questions, please don't hesitate to contact us via email (help@nese.mghpcc.org) or submit a new ticket to the NERC's Support Ticketing System.

Upcoming NERC OpenShift Container Platform (OCP) maintenance and upgrade – [Thursday February 22, 2024 from 2:00 PM – 5:00 PM]
Upcoming NERC system maintenance and upgrade – OpenStack and ColdFront – [Tuesday February 20, 2024 from 9:00 AM – 5:00 PM]

Jan 2024

Upcoming NERC expansion of available Floating IPs [January 29, 2024 3PM – 5PM]
Upcoming renewal and upgrade of NERC OpenStack Platform SSL Certificates January 4, 2024 from 10:00 AM to 11:00 AM

Dec 2023

Dec 2023 to Feb 2024