NERC - Notice history

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2025
Aug 2025
Sep 2025

NERC COLDFRONT - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2025
Aug 2025
Sep 2025

NETWORKING - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2025
Aug 2025
Sep 2025

STORAGE - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2025
Aug 2025
Sep 2025
100% - uptime

NERC WEBSITE - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 99.74%Sep · 99.97%
Jul 2025
Aug 2025
Sep 2025

NERC DOCUMENTATION WEBSITE - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2025
Aug 2025
Sep 2025

NERC TICKETING SYSTEM - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

Upcoming NERC system maintenance and upgrade - Tuesday, September 9, 2025 8:00 AM - 5:00 PM.
  • Completed
    September 09, 2025 at 9:00 PM
    Completed
    September 09, 2025 at 9:00 PM
    Maintenance has completed successfully
  • Update
    September 09, 2025 at 12:15 PM
    In progress
    September 09, 2025 at 12:15 PM

    Maintenance is now in progress. We will also conduct NERC ColdFront upgrade and maintenance during this timeline.

  • In progress
    September 09, 2025 at 12:00 PM
    In progress
    September 09, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    September 09, 2025 at 12:00 PM
    Planned
    September 09, 2025 at 12:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, September 9, 2025 8:00 AM - 5:00 PM.

    GENERAL MAINTENANCE

    - We will be upgrading our Red Hat OpenShift container platform (OCP) version on NERC to version 4.19. This release brings important enhancements to improve performance, security, and the overall user experience.

    - Unified Console Experience: The Admin and Developer views are now combined into one interface, reducing context switching and enabling seamless end-to-end workflows.

    - We have also set up and now offer an isolated Academic (EDU) OpenShift cluster designed to fully support academic research and coursework, providing a stable and dedicated environment for instructors, principal investigators, students, and other users. If you are planning to run courses on NERC in Fall 2025 or Spring 2026, please contact us so we can coordinate and provide the necessary support.


    NOTICES

    - The OpenShift services will be unavailable during this maintenance.

    - Please keep a backup of your critical data or application running on your project on NERC’s OpenShift cluster.

    - Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
    - The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

    Thank you,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/
    https://nerc-project.github.io/nerc-docs/

Aug 2025

Upcoming NERC system maintenance and upgrade will occur on Tuesday August 12, 2025 8:00 AM - 5:00 PM.
  • Completed
    August 12, 2025 at 9:00 PM
    Completed
    August 12, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    August 12, 2025 at 12:00 PM
    In progress
    August 12, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    August 12, 2025 at 12:00 PM
    Planned
    August 12, 2025 at 12:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday August 12, 2025 8:00 AM - 5:00 PM.

    GENERAL MAINTENANCE

    - We will be upgrading our Red Hat OpenShift container platform (OCP) version on NERC to 4.18.

    - As part of the upcoming maintenance, we’ll be rolling out several key enhancements to Red Hat OpenShift AI (RHOAI). These include a redesigned dashboard layout, support for both single and multi-model serving, and distributed training capabilities using CodeFlare and KubeRay. The platform will also support high-performance inference runtimes beyond the currently offered OpenVINO, such as vLLM. Additional improvements include a GPU pruner for more efficient GPU utilization, enhanced resource scheduling with Kueue, and an upgraded version of Kubeflow Pipelines. This update will further strengthen MLOps capabilities with an integrated model registry and catalog to manage the full model lifecycle.

    - We will be upgrading our ColdFront deployment.

    NOTICES

    - The OpenShift and ColdFront services will be unavailable during this maintenance.

    - Please keep a backup of your critical data or application running on your project on NERC’s OpenShift cluster.

    - Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
    - The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

    Thank you,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/
    https://nerc-project.github.io/nerc-docs/

Jul 2025

No notices reported this month

Jul 2025 to Sep 2025

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