NERC - Notice history

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2025
Nov 2025
Dec 2025

NERC COLDFRONT - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2025
Nov 2025
Dec 2025

NETWORKING - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2025
Nov 2025
Dec 2025

STORAGE - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2025
Nov 2025
Dec 2025
100% - uptime

NERC WEBSITE - Operational

100% - uptime
Oct 2025 · 99.82%Nov · 99.79%Dec · 99.95%
Oct 2025
Nov 2025
Dec 2025

NERC DOCUMENTATION WEBSITE - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2025
Nov 2025
Dec 2025

NERC TICKETING SYSTEM - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

Upcoming NERC system maintenance and upgrade - Tuesday, Dec 9, 2025 8:00 AM - 12:00 PM
  • Completed
    December 09, 2025 at 4:55 PM
    Completed
    December 09, 2025 at 4:55 PM
    Maintenance has completed successfully.
  • Update
    December 09, 2025 at 4:43 PM
    Update
    December 09, 2025 at 4:43 PM

    The openstack SSL certificates are updated Successfully.

  • Update
    December 09, 2025 at 2:47 PM
    Update
    December 09, 2025 at 2:47 PM

    The openstack SSL certificates being updated. This may cause partial outage of OSP services for brief moments during this maintenance period.

  • In progress
    December 09, 2025 at 1:00 PM
    In progress
    December 09, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    December 09, 2025 at 1:00 PM
    Planned
    December 09, 2025 at 1:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, December 9, 2025 8:00 AM - 12:00 PM.


    GENERAL MAINTENANCE

    - We are upgrading NERC’s ColdFront deployment to the latest version, which will allow users to view a Daily Invoice display in ColdFront and receive threshold budget notification emails.

    - We will also validate all current project allocations to ensure each namespace meets the minimum LimitRange requirements.

    NOTICES

    - This upgrade will cause some outages to the NERC’s ColdFront service.

    - The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Nov 2025

Oct 2025

Upcoming NERC system maintenance and upgrade - Tuesday, October 14, 2025 8:00 AM - 5:00 PM.
  • Completed
    October 14, 2025 at 9:00 PM
    Completed
    October 14, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    October 14, 2025 at 12:00 PM
    In progress
    October 14, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    October 14, 2025 at 12:00 PM
    Planned
    October 14, 2025 at 12:00 PM

    Upcoming NERC system maintenance and upgrade will occur on Tuesday, October 14, 2025 8:00 AM - 5:00 PM.

    GENERAL MAINTENANCE

    - We will be upgrading our Red Hat OpenShift AI (RHOAI) version of NERC OpenShift Production Cluster to version 2.22. This release brings important enhancements to improve performance, security, and the overall user experience.

    - We are upgrading our ColdFront deployment.

    NOTICES

    - The OpenShift AI and ColdFront services will be unavailable during this maintenance.

    - Please keep a backup of your critical data or application running on your project on NERC’s OpenShift cluster.

    - Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
    - The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

    - Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

    Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

    Thank you,

    New England Research Cloud (NERC)

    https://nerc.mghpcc.org/
    https://nerc-project.github.io/nerc-docs/


Oct 2025 to Dec 2025

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