NERC - Notice history

NERC’s RegApp & ColdFront upgrade and maintenance will occur on Tuesday June 18, 2024 from 9:00 AM - 11:00 AM.

GENERAL MAINTENANCE

- We are upgrading and updating NERC's RegApp deployment.

- We are upgrading and updating NERC's ColdFront deployment.

NOTICES

 - This upgrade will cause some outages to the NERC’s RegApp & ColdFront service.

- The estimated time to complete this update is 2 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please don't hesitate to reach out to us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Thank you,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/
https://nerc-project.github.io/nerc-docs/

Due to the annual MGHPCC (Holyoke data center) and other maintenance activities, New England Research Cloud (NERC) services will be unavailable from Wednesday, May 22nd, 8 AM until Tuesday, May 28th, 8 PM. While the timing is not ideal due to the long Memorial Day weekend, it is necessary due to upgrades on related core services such as networking and the Northeast Storage Exchange (NESE).

NERC services that will be impacted include:

• NERC's RedHat OpenStack

• NERC's RedHat OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform.

• NERC supporting services ColdFront and RegApp
  

Due to the long holiday weekend, our goal is to resume full services by the end of Tuesday, May 28th, at 8 PM or earlier. Please refer to the timeline below for details:

NOTICES
- This outage affects all services and resources in the MGHPCC/Holyoke data center which include NERC’s core services and underlying compute, storage and networking.

- The estimated time for power-up and return to full service is 8 PM on Tuesday, May 28th. We encourage you to monitor the progress at https://nerc.instatus.com/  during this time.

- Please subscribe to the NERC’s status for any future updates as they happen: https://nerc.instatus.com/subscribe/email

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Thank you,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/
https://nerc.instatus.com/

Upcoming NERC's ColdFront upgrade and maintenance will occur on Tuesday May 14, 2024 from 8:00 AM – 10:00 AM.

ENERAL MAINTENANCE

- We are upgrading and updating NERC's ColdFront deployment.

- This will allow users to request minimal Swift Object Storage during the decommission process.

NOTICES

- This upgrade will cause some outages to the NERC’s ColdFront service.

- The estimated time to complete this update is 2 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System.

Thanks,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/

https://nerc-project.github.io/nerc-docs/