NERC - Notice history

Upcoming Red Hat's OpenShift container platform (OCP) upgrade on NERC from version 4.15 to 4.17 will occur on Tuesday, June 10, 2025, from 8:00 AM – 5:00 PM.

GENERAL MAINTENANCE

We are writing to inform you that we plan to upgrade our OpenShift cluster from version 4.15 to 4.17 on Tuesday, June 10, 2025. As our current version of OpenShift will reach its End of Life (EOL) in less than three months, this upgrade is essential and will introduce several new features and improvements to our cluster.

Additionally, we will upgrade and maintain the Red Hat OpenShift AI Platform (RHOAI) to version 2.19, which provides a fully supported, collaborative sandbox environment for data scientists, AI engineers, and researchers to develop, train, and test AI/ML models, as well as deploy them for use in intelligent applications.

NOTICES

- Please keep a backup of your critical data or application running on your project on NERC's OpenShift cluster.

- The new upgrade to the latest OpenShift version will provide improved performance, enhanced security, additional operators and enhanced user interface along with updated Kubernetes version.

- During the upgrade, there will be a period of downtime to ensure a seamless transition. We anticipate this downtime to last approximately 9 hours, and we apologize for any inconvenience this may cause. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ and also subscribe to https://nerc.instatus.com/subscribe/email to get the progress updates during this time.

- Our state-of-the-art OpenShift and RHOAI platforms enable you and your team to deploy containerized applications in a cloud-native environment, providing a reliable, isolated, and scalable solution for your complex research computing and teaching needs. If you haven't used or tested these platforms, please get started by requesting a new resource allocation to your project using NERC's ColdFront web console or you can get in touch with us to have a quick demo.

More information about NERC is available on NERC's website. If you have any questions, please don't hesitate to reach out to us via email (help@nerc.mghpcc.org) or by submitting a new ticket at the NERC's Support Ticketing System.

Thanks,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/

https://nerc-project.github.io/nerc-docs/

Upcoming MGHPCC (Holyoke) Annual Power Shutdown [June 2, 2025 3:00 PM ET - June 4, 2025 5:00 PM ET] (multi-day)

Due to the annual MGHPCC (Holyoke data center) power maintenance as well as other maintenance activities, the New England Research Cloud (NERC) services will be unavailable from Monday, June 2nd, 3 PM until Wednesday, June 4th, 5 PM.

NERC services that will be impacted include:

• NERC's OpenStack

• NERC's OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform

• NERC supporting shared services ColdFront, RegApp, ESI, and Keycloak
  

We have worked to reduce the total outage time this year. Our goal is to resume full services by the end of Wednesday, June 4th, at 5 PM or earlier. Please refer to the timeline below for details:


NOTICES
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- This outage affects all services and resources in the MGHPCC/Holyoke data center, including NERC’s core and shared services, as well as the underlying compute, storage, and networking.

- The estimated time for power-up and return to full service is 5 PM on Wednesday, June 4th. We encourage you to monitor the progress at https://nerc.instatus.com/  during this time.

- Please subscribe to the NERC’s status for any future updates as they happen: https://nerc.instatus.com/subscribe/email

Our priority is helping make research happen. If you or your research team have any questions or need to escalate an issue, please do not hesitate to contact us via email (help@nerc.mghpcc.org) or by submitting a service request through the NERC's Support Ticketing System.

Thanks,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/

https://nerc-project.github.io/nerc-docs/

Upcoming NERC system maintenance and upgrade - Tuesday, May 13, 2025 8:00 AM - 5:00 PM.

GENERAL MAINTENANCE
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- We will resolve issues related to Shelving VMs to save on resource costs when they are not in use.

- We will conduct maintenance on the NERC OpenStack RadosGW (Swift/S3) object storage service.

- Additionally, we will deploy the H100 GPU configuration on NERC OpenShift.

- Users will be able to add external hostname (DNS) to their ingress with TLS/SSL certificates from Let's Encrypt as described here.

NOTICES
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- The OpenStack and OpenShift services will be unavailable during this maintenance.

- Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.

- The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.

- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Thank you,

New England Research Cloud (NERC)

https://nerc.mghpcc.org/
https://nerc-project.github.io/nerc-docs/