NERC - Sunday 04/27/2025- Unexpected Overnight Compute Node Outage at MGHPCC Due to Chiller/Power Issue – Incident details

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Sunday 04/27/2025- Unexpected Overnight Compute Node Outage at MGHPCC Due to Chiller/Power Issue

Resolved
Operational
Started 17 days agoLasted less than a minute

Affected

NERC OPENSTACK

Operational from 5:05 AM to 5:05 AM

NERC OPENSTACK COMPUTE SERVICE (NOVA)

Operational from 5:05 AM to 5:05 AM

OPENSTACK NETWORKING SERVICE (NEUTRON)

Operational from 5:05 AM to 5:05 AM

OPENSTACK BLOCK STORAGE (CINDER)

Operational from 5:05 AM to 5:05 AM

OPENSTACK OBJECT STORE (SWIFT)

Operational from 5:05 AM to 5:05 AM

OPENSTACK IMAGE SERVICE (GLANCE)

Operational from 5:05 AM to 5:05 AM

Updates
  • Resolved
    Resolved

    There was a chiller issue at the MGHPCC overnight that caused all non-UPS power to be shut off (at 1:05AM on Sunday 04/27/2025).  The chiller has been fixed and non-UPS power was restored at 5:43am. We have manually powered on all affected nodes. So if you still facing any issues please let us know via email help@nerc.mghpcc.org.

    This incident has been resolved.

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.