NERC - Most of the NERC VMs are in "Shutoff" mode – Incident details

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Most of the NERC VMs are in "Shutoff" mode

Resolved
Partial outage
Started over 2 years agoLasted about 20 hours

Affected

NERC OPENSTACK

Partial outage from 11:59 PM to 7:50 PM

NERC OPENSTACK COMPUTE SERVICE (NOVA)

Partial outage from 11:59 PM to 7:50 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    The MGHPCC main meter detected an ITIC Level 2 power sag event this afternoon.
    The event affected a single power phase.

    Details Time: 3:10:32 PM Percent of Nominal: 65% Duration: 7 cycles (116 milliseconds)

    The sag coincided with severe thunderstorms that passed through the area between 3 and 4PM.

  • Investigating
    Investigating
    • [x] We noticed most of user projects' VMs are in "Shutoff" status and "Shut Down" power state.
    • [x] User can manually start their instances and that will start your VM and put in "Running" power state and "Running" status.
    • [x] We are currently investigating this incident.
For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.