NERC - The MGHPCC main meter detected an ITIC Level 2 power sag event. – Incident details

System Under Maintenance

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
Please scroll down to see details on any Incidents or maintenance notices.

The MGHPCC main meter detected an ITIC Level 2 power sag event.

Resolved
Partial outage
Started over 2 years agoLasted about 5 hours

Affected

NETWORKING

Partial outage from 2:52 PM to 7:58 PM

STORAGE

Partial outage from 2:52 PM to 7:58 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    The MGHPCC main meter detected an ITIC Level 2 power sag event yesterday afternoon. The event affected a single power phase. Details Time: 5:52:23 PM Percent of Nominal: 66% Duration: 6 cycles (100 milliseconds)

    The sag coincided with severe thunderstorms that passed through the area between 5 and 7PM.

    Notices:

    • Some hypervisors are shutoff and some of them were rebooted.

    We are currently investigating this incident.

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.