NERC - MGHPCC Power Loss is causing our system-wide unavailability of NERC services – Incident details

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MGHPCC Power Loss is causing our system-wide unavailability of NERC services

ResolvedMajor outage245 hours 28 minutes

Affected

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL

Major outage from 1:00 PM to 12:20 AM, Partial outage from 12:20 AM to 4:56 PM, Major outage from 4:56 PM to 4:09 PM, Operational from 4:09 PM to 6:28 PM

NERC COLDFRONT

Major outage from 1:00 PM to 12:20 AM, Operational from 12:20 AM to 4:56 PM, Major outage from 4:56 PM to 4:09 PM, Operational from 4:09 PM to 6:28 PM

NERC ACADEMIC (EDU) OPENSHIFT CLUSTER

Major outage from 1:00 PM to 12:20 AM, Partial outage from 12:20 AM to 4:56 PM, Operational from 4:56 PM to 6:28 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    Front-end shared services - most critically Keycloak, ColdFront, and RegApp - are currently unreachable. We are continuing to work on resolving this incident.

    You can continue to use the NERC OCP (OpenShift) Production and NERC EDU (Academic) clusters as normal to deploy your workloads.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.