NERC - Daily Charged field does not accurately include storage costs โ€“ Incident details

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Daily Charged field does not accurately include storage costs

Resolved
Major outage
Started 25 days agoLasted 1 day
Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We have identified an issue with the "Cumulative Daily Charges for Month" value shown in daily cost notifications for OpenStack allocations. Since the March ColdFront maintenance on 03/19, some OpenStack storage charges have not been fully included in this field, causing reported cumulative charges to be lower than actual costs. As a result, some users may have already exceeded their cost alert thresholds without being notified. Until this is fixed, please do not rely solely on the โ€œCumulative Daily Charges for Monthโ€ value and instead review your approved storage allocation quota on the NERC's ColdFront.

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.