Unable to get Access to the NERC Shared Services i.e. RegApp, ColdFront, OpenStack and OpenShift Web Consoles

GETTING HELP
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Resolved

Major outage

Started 10 days agoLasted about 3 hours

Affected

NERC COLDFRONT

NERC OPENSTACK

OPENSTACK DASHBOARD (HORIZON)

OPENSTACK EC2 API PROXY (EC2API)

NERC OPENSHIFT CONTAINER PLATFORM - PRODUCTION

NERC OPENSHIFT WEB CONSOLE

Updates

Resolved
March 05, 2026 at 5:36 PM
Resolved
March 05, 2026 at 5:36 PM
This incident has been resolved.
Monitoring
March 05, 2026 at 5:18 PM
Monitoring
March 05, 2026 at 5:18 PM
We implemented a fix and are currently monitoring the result.
Update
March 05, 2026 at 4:47 PM
Update
March 05, 2026 at 4:47 PM
We are currently investigating this incident. This is an isolated issue that is affecting Harvard users only!
Investigating
March 05, 2026 at 3:02 PM
Investigating
March 05, 2026 at 3:02 PM
We are currently investigating this incident.

NERC - Unable to get Access to the NERC Shared Services i.e. RegApp, ColdFront, OpenStack and OpenShift Web Consoles – Incident details