NERC - Sunday 04/27/2025- Unexpected Overnight Compute Node Outage at MGHPCC Due to Chiller/Power Issue – Incident details

All systems operational

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Sunday 04/27/2025- Unexpected Overnight Compute Node Outage at MGHPCC Due to Chiller/Power Issue

Resolved

Affected

NETWORKING

Operational from 5:05 AM to 5:05 AM

  • ResolvedUTC

    There was a chiller issue at the MGHPCC overnight that caused all non-UPS power to be shut off (at 1:05AM on Sunday 04/27/2025).  The chiller has been fixed and non-UPS power was restored at 5:43am. We have manually powered on all affected nodes. So if you still facing any issues please let us know via email help@nerc.mghpcc.org.

    This incident has been resolved.

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.