[Harvard Key] Service Degradation - 502 Bad Gateway Error - Incident details - NERC

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Resolved

Operational

Started about 2 years agoMay 02, 2024Lasted about 3 hoursMay 02, 20242:515:31 PMUTC

Affected

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL

NERC COLDFRONT

NERC OPENSTACK

OPENSTACK DASHBOARD (HORIZON)

NERC OPENSHIFT CONTAINER PLATFORM - PRODUCTION

NERC OPENSHIFT WEB CONSOLE

Updates

Resolved
May 02, 2024 at 5:31 PMUTC
Resolved
May 02, 2024 at 5:31 PMUTC
HUIT has resolved the issues impacting HarvardKey, and normal service has been restored. Users attempting to log in to HarvardKey-protected apps are now able to authenticate as usual.
Monitoring
May 02, 2024 at 4:22 PMUTC
Monitoring
May 02, 2024 at 4:22 PMUTC
HUIT teams have identified the issue impacting access to the HarvardKey login page. A solution has been implemented and we are seeing a return to normal service. Users attempting to log in to HarvardKey-protected apps are now able to authenticate.

We will continue to monitor the situation.
Investigating
May 02, 2024 at 2:51 PMUTC
Investigating
May 02, 2024 at 2:51 PMUTC
This is affecting to all users affiliated with Harvard University.

Harvard Key is currently experiencing a 502 Bad Gateway Error when logging in. We are actively investigating the problem. Please visit the HUIT Service Status Dashboard for regular updates about this situation. We apologize for the inconvenience and hope to resolve this issue soon.

NERC - [Harvard Key] Service Degradation - 502 Bad Gateway Error – Incident details