NERC - NERC Ticketing System is not working properly! – Incident details

All systems operational

GETTING HELP
Email: help@nerc.mghpcc.org or, using the NERC's Support Ticketing System
NERC Documentation: https://nerc-project.github.io/nerc-docs/
Status page for the New England Research Cloud (NERC) and other resources.
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NERC Ticketing System is not working properly!

Resolved
Operational
Started about 3 years agoLasted about 3 hours

Affected

OTHER WEBSITES & TOOLS

Operational from 6:11 PM to 8:45 PM

NERC TICKETING SYSTEM

Operational from 6:11 PM to 8:45 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating
    • We recently noticed that any emails sent to help@nerc.mghpcc.org are not creating any new tickets.
    • Please beware, even you send out an help request or issues to help@nerc.mghpcc.org. We may not have received those correspondance so unable to review and reply those emails.
    • Any reply from NERC's osTicketing platform are not sent out to the users.
For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.