NERC - NERC RegApp not functional and users are not able to register. – Incident details

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NERC RegApp not functional and users are not able to register.

Resolved
Partial outage
Started almost 4 years agoLasted 7 days

Affected

MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL

Partial outage from 1:00 PM to 1:00 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Investigating
    UTC
    Investigating

    NERC RegApp is currently experiencing instability and user are not able to register any new account.

    Also, existing users are not allowed to navigate to their user profile.

    Still, any existing users are allowed to login to other web services i.e. NERC's ColdFront and NERC's OpenStack to use NERC resources.

    We are looking into the issue and will update this incident as the situation progresses.

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.