NERC - The MGHPCC main meter detected an ITIC Level 2 power sag – Incident details

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The MGHPCC main meter detected an ITIC Level 2 power sag

Resolved
Operational
Started about 4 years agoLasted about 4 hours

Affected

NETWORKING

Operational from 1:00 PM to 5:00 PM

STORAGE

Operational from 1:00 PM to 5:00 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    The MGHPCC main meter detected an ITIC Level 2 power sag events this morning. The event affected a single power phase.

    Details: Time: 04:45:31AM Percent of Nominal: 68% Duration: 3 cycles (50 milliseconds)

    Notices:

    • NERCs OpenStack instances were shut down.
    • Some hypervisors are rebooted.
    • NERC Openshift cluster is not accessible.

    We are currently investigating this incident.

For issues not shown here, please contact NERC via email help@nerc.mghpcc.org or, using the NERC's Support Ticketing System.